WHO WE HELP
Logistics operations built around how your brand actually works
We don't force you into a rigid system. We engineer tailored fulfillment and warehousing solutions that scale with your specific growth trajectory, whether you're outgrowing your garage or expanding internationally.
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International Brands
Not a one-size-fits-all 3PL
We believe that exceptional logistics require a bespoke approach. We don't shoehorn your brand into a pre-existing template. Instead, we architect a tailored operational framework designed specifically for your product type, order volume, and long-term vision.
Custom workflows designed around your specific SKUs and packaging requirements.
Scalable infrastructure that seamlessly adapts to seasonal spikes and rapid growth.
Direct access to a dedicated operations team, avoiding generic ticketing systems.
Trusted Brands
Brands choose Windmill Operations for operational flexibility, reliable support, and a logistics setup designed to scale with them.
FAQs
Do you support both DTC and B2B fulfillment?
Yes. We handle both direct-to-consumer (DTC) and B2B fulfillment from the same facilities. On the DTC side we manage single-unit picks, same-day shipping for e-commerce orders, and carrier integration. On the B2B side we handle case and pallet-level picking, pallet building, retail compliance, and wholesale shipping. Both channels can run simultaneously from the same inventory pool.
Can Windmill help international brands expand into the U.S.?
Absolutely. We work with international brands entering the U.S. market and understand the complexities involved — from import compliance and DDP inbound shipments to carrier setup and platform integration. You do not need a U.S. entity to get started. We handle the operational layer so you can focus on selling.
Do you support Amazon FBA operations?
Yes. We support FBA prep including labeling, polybagging, and carton compliance. We can manage your FBA inbound shipments directly from our facilities, ensuring your inventory arrives at Amazon fulfillment centers ready to receive without delays or compliance issues.
Do you offer freight and import support?
We coordinate inbound freight and work with your customs broker or freight forwarder to ensure smooth DDP delivery into our facilities. All goods must arrive duty-paid and cleared — we do not act as importer of record, but we can connect you with trusted partners who do.
Do I get a dedicated account manager?
Yes. Every client is assigned a dedicated Account Representative who serves as your single point of contact for day-to-day operations — from inbound coordination and inventory queries to order status and escalations. You will always know who to call.
How quickly can I get started?
Onboarding typically takes two to four weeks depending on your integration requirements, inventory readiness, and inbound lead time. Once your account is set up and your first shipment is received, we can begin fulfilling orders immediately. For clients with urgent needs we work to compress that timeline wherever possible.
Which platforms and systems do you integrate with?
We integrate with the major e-commerce and order management platforms including Shopify, Amazon, eBay, and WooCommerce. On the WMS side we operate on ShipHero. EDI integration is available for B2B and retail clients. If you use a system not listed, speak to our team — we work through API connections and custom integrations on a case-by-case basis.
Can Windmill support seasonal peaks and growth?
Yes. Our network is built to flex with your volume. We plan proactively for peak periods and ask clients to share volume forecasts in advance so we can allocate capacity accordingly. Our multi-site network across California, Miami, and Dallas allows us to distribute inventory strategically and absorb demand spikes without compromising service levels.
Where are your warehouses located?
We operate across three strategic hubs — California, Miami, and Dallas — giving you nationwide coverage and optimized last-mile delivery times to the majority of the U.S. population. Multi-node distribution is available for brands that want to split inventory and reduce shipping zones.
What is an FTZ and how can it help my brand?
A Foreign Trade Zone is a designated area within the U.S. where goods can be received, stored, and processed before formal customs entry. Brands importing into an FTZ can defer or in some cases reduce duty payments, re-export without paying U.S. duties, and improve cash flow on high-volume or high-value inventory. If this is relevant to your operation, speak to our team and we can advise on whether your profile qualifies and which of our locations can support it.